Shipping policy

Thank you for shopping with ElanWear. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.

Order Processing Time

Orders are processed within 1–2 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with shipping details.

During high-demand periods or promotions, processing times may be slightly extended.

Shipping Locations

ElanWear currently ships only within the United States (USA).

Shipping Options & Delivery Time

Standard Shipping (Free)

  • Cost: Free
  • Estimated Delivery Time: 6–11 business days

Express Shipping

  • Cost: $19.99
  • Estimated Delivery Time: 3–4 business days

Important Notes

  • Delivery times are estimates and not guaranteed
  • Delays may occur due to weather, carrier issues, or high order volume

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking number to monitor your delivery status.

If you do not receive tracking details within 3–5 business days, please contact us.

Incorrect Address Information

Please ensure your shipping address is accurate at checkout.

ElanWear is not responsible for:

  • Delays due to incorrect or incomplete addresses
  • Orders delivered to incorrectly provided addresses

If you notice an error, contact us immediately.

Lost or Delayed Packages

If your package is delayed beyond the estimated timeframe:

  • Check your tracking information
  • Contact the shipping carrier
  • If needed, contact our support team for assistance

We will do our best to help resolve the issue.

Damaged Packages

If your order arrives damaged:

  • Take clear photos of the item and packaging
  • Contact us within 48 hours of delivery
  • Include your order number and photos

We will review and provide a suitable solution.

Split Shipments

Some orders may arrive in separate packages due to warehouse availability.

If this happens, you will receive multiple tracking numbers.

Contact Information

If you have any questions regarding shipping, please contact us via our Contact Us.

We aim to respond within 24–48 business hours.

If you have any questions regarding shipping, feel free to contact us—we’re always happy to help.

Shop name: Elanwear

Business Phone: +15702917311

Live Chat: Available on our website

Email: Info@elanwear.online

Business Address: 434 Racetrack Rd, McDonough, GA 30252

Business Hours: Monday - Friday, 9 am to 5 pm (GMT-08:00) Pacific Time (US & Canada)