FAQ

1. How do I place an order?
Simply browse our collections, select your favorite items, choose your size, and add them to your cart. Proceed to checkout and follow the secure prompts to complete your order.

2. Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders quickly. If you need to make changes or cancel an order, please contact us within 24 hours of placement. Once processing begins, modifications cannot be guaranteed.

3. Will I receive an order confirmation?
Yes. Immediately after placing your order, a confirmation email containing your order details will be sent to your inbox.

4. Where do you ship?
We currently ship exclusively within the United States (USA). We do not ship internationally or to P.O. Boxes at this time.

5. What are your shipping options and costs?
• Standard Shipping: FREE (6–11 business days transit time).
• Express Shipping: $14.99 (5–7 business days transit time).

6. How long does it take to process an order?
Our handling time is 1–2 business days (Monday to Friday, excluding weekends and federal holidays).

7. How can I track my package?
Once your order leaves our warehouse, you will automatically receive a shipping confirmation email with a live tracking number.

8. What payment methods do you accept?
We accept all major secure payment options, including Visa, MasterCard, American Express, Discover, Diners Club, and JCB.

9. Is my payment information secure?
Absolutely. We use industry-standard SSL encryption technology to protect your data. ElanWear never stores or views your full credit card details on our servers.

10. What is your return policy?
We offer a 30-Day Return Policy, meaning you have 30 days after receiving your item to request a return. Items must be unworn, unwashed, with original tags, and in original packaging.

11. Are there any return shipping fees?
No. We offer FREE returns for both defective products and customer remorse (such as wrong size or change of mind). We will provide a free downloadable return shipping label.

12. What if I receive a damaged or incorrect item?
Please inspect your order upon arrival. If an item is damaged or incorrect, contact us at Info@elanwear.online within 48 hours with clear photos so we can send a free replacement or issue a full refund.

13. How can I contact ElanWear?
You can reach us through our official contact details below or via the Live Chat available on our website. We aim to respond to all inquiries within 24–48 business hours.

Brand Name: ElanWear

Email: Info@elanwear.online

Phone: +1 (570) 291-7311

Business Address: 434 Racetrack Rd, McDonough, GA 30252, United States

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)